Technical Account Manager · Customer Success · Cloud Solutions
Aggregated across the portfolio and rounded. No customer is named.
I’m Martim, a Portuguese engineer turned account manager, now based in Zurich. I started out writing code, moved into SAP integration projects, and found that the part I enjoy most is where technology meets the customer’s business. I like being the link between what customers need and what engineers build.
I work the same way on every account. When something is new to me, I research it and ask for help early.
Their contract, their goals and who decides.
Track renewals and expansion opportunities in the CRM long before the contract date.
Go through adoption and SLA performance with the customer.
Delivery teams, account executives and specialists.
When consumption stalls, I follow the workflow I designed (see Portfolio).
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Levels on the CEFR scale. English is confirmed by IELTS Academic, band 7.5 out of 9.
Account management and integration delivery at SAP, after engineering roles at Deloitte and Sky.
SAP · Cloud Application Services
Application Service Manager for SAP Cloud Application Services in EMEA: renewals, expansion, QBRs and SLAs, from kickoff to renewal.
SAP · BTP Global Delivery Hub
Integration delivery on SAP Integration Suite and BTP across EMEA, from migrations to e-invoicing compliance.
Deloitte
Microservices for Guidewire claims and payments integrations, and a generative AI developer team.
Sky UK · Summer internship
Kotlin REST APIs and microservices on Jenkins and Docker pipelines, with Hazelcast and AWS S3 for real-time API usage statistics.
Engineering delivery at SAP, before moving into account management.
Master’s in Management
BSc in Computer Science and Engineering, 180 ECTS
Selected work from two roles: building integrations as a consultant and running enterprise accounts as an account manager. Customers are not named.
Portuguese tax rules (Decree-Law 28/2019, article 12, based on the EU eIDAS regulation) require billing-document PDFs to carry a qualified digital signature. For SAP S/4HANA Public Cloud, I designed the proof of concept and the end-to-end solution, built it, and led the four-month project through design, testing and hypercare.
The billing-document PDF reaches Integration Suite from S/4HANA by SOAP.
S/4HANA › Integration SuiteThe PDF hash is sent to a CAP application on BTP.
Integration Suite › CAP on BTPA qualified trust service provider signs the hash.
Qualified providerThe signed hash is embedded back into the PDF.
CAP on BTPA BAPI replaces the original PDF in the billing document.
Integration Suite › S/4HANAWhen a customer holds a fixed-scope package but its systems are not ready, nobody consumes the service and contract value is at risk. I designed a six-step decision flow that turns this into a sequence of checks, each ending in a clear next action, with an escalation path if it blocks.
Live, delayed or going live in stages: each case has its own move, from using an alternative system to shifting scope as systems come up.
If the customer is not taking part: deep-dive sessions, workshops on other packages and early value.
Use the flexibility in the service description for alternative systems, with an expert’s proposal and the customer’s confirmation by email.
Validate with the service expert and the global service owner, confirm feasibility with Legal, agree the scope with the customer.
If the contract limits the change: delay the start, keep the customer engaged with demos and workshops, and resume once it is settled.
Kickoff done, tickets created, the customer consuming the package.
If blocked: inform CAS management, request legal review and global service owner approval, and protect the contract value at risk.
Four situations and one routine, as I would brief a manager: situation, what I did, outcome and takeaway.
Consulting projects at SAP, described by industry.
| Project | Duration | What I delivered |
|---|---|---|
| Migration from Cloud Integration NEO to Integration Suite on Cloud Foundry, German automotive company | 6 months | From effort estimation to hypercare. Led the migration of artifacts to Cloud Foundry, configured key pairs and credentials, reviewed artifacts and supported UAT, SIT and cutover. |
| Migration from PI/PO to Cloud Foundry, beverages group | 6 months | Migrated 83 interfaces from Process Integration to Cloud Foundry, documented the process, supported end-to-end testing and UAT, and provided go-live support. |
| Document and Reporting Compliance for the Romanian tax authority, cosmetics company | 9 months | Installed and set up the solution in a three-tier BTP landscape, connected S/4HANA on-premise to the tax authority, tested end to end, supported finance consultants in UAT and handed over the documentation. |
| Document and Reporting Compliance for Polish e-invoicing (KSeF), agribusiness company | 10 months | The same pattern for an ECC backend and the Polish tax authority: three-tier BTP landscape, communication between backend and BTP, end-to-end testing and hand-over documentation. |
| Third-party systems to S/4HANA Public Cloud, Portuguese bank | 2 months | Built iFlows for IDocs and CSV files and published an API in API Management, with traffic routing, authentication and load balancing, plus a how-to guide. |
| Quality assurance for a subscription billing product, SAP product development | 6 months | Test-driven development, performance tests and consumer-driven contracts for backend and UI microservices, plus documentation of the architecture. |
How agile practices such as Scrum and Extreme Programming improve software quality and collaboration, compared with Waterfall.
Show publication(opens in a new tab)Awards, feedback from colleagues and community work.
Messages sent with each award.
As a consultant
I appreciate your commitment to creating a how-to guide for Portugal. We have gone till the last minute and could deliver high-quality content. You were tireless. It is a pleasure to work with you.
Award reasonKeep the promise
As an account manager
Many thanks for your support as ASM for our CAS-customers. We are happy to have you in the team and we appreciate your engagement to make our CAS-customers happy.
Award reasonWe take CHARGE
Translated and shortened. Feedback from SAP colleagues and my manager at Sky.
Martim takes care of many CAS customers in the EMEA/MEE region, managing them as ASM. He takes over responsibility and is proactive. He also stepped in to improve processes in day-to-day operations. We are very satisfied with his performance.
He’s highly proactive, dependable, and always the first to bring new ideas and solutions when challenges arise.
On his first month, Martim was able to deliver his first production-ready feature which is still used frequently by the team.
You stayed calm under pressure, asked relevant questions and for support when you needed better understanding.
You have a good attitude and you are a good colleague who works hard for your customers and your team.
Open to Account Executive, Account Manager and Customer Success roles in Switzerland.